Rescue Your Air & Drain

The reviews indicate a divided customer base, with roughly half expressing positive experiences, often highlighting individual technicians like Jeremy and Andre for their professionalism and skill. However, a significant number of reviewers have reported deeply frustrating experiences stemming from poor service quality, lack of communication, and unresolved issues. Common themes can be identified ... Read more

The reviews indicate a divided customer base, with roughly half expressing positive experiences, often highlighting individual technicians like Jeremy and Andre for their professionalism and skill. However, a significant number of reviewers have reported deeply frustrating experiences stemming from poor service quality, lack of communication, and unresolved issues. Common themes can be identified in the critiques:Communication Issues: Multiple reviews pointed out a lack of timely communication regarding service appointments or the status of repairs. Customers reported being left in the dark about rescheduled or canceled appointments, often after making significant efforts to contact the company.Service Delays and Inefficiency: Many customers recounted having to wait an extended period for service technicians, with one reviewer even recounting a timeline of repairs that spanned several weeks without resolution. This delay often exacerbated the underlying issues, such as broken air conditioning units during peak summer temperatures.Inconsistent Quality of Work: A large number of reviews expressed dissatisfaction with the work performed. Issues reported included incorrect installations, technicians arriving without necessary tools, and lack of adequate diagnostics. This inconsistency has led many customers to question the technicians' expertise and the company's professionalism.Dissatisfaction with Customer Service: Customers expressed feelings of being dismissed or ignored by both technicians and customer service representatives. Some indicated that their grievances were not taken seriously and were met with reluctance to resolve key issues, particularly when further damage occurred due to the company Read less