Patton Plumbing Heating and AC

The reviews reveal a complex portrait of Patton Plumbing, Heating and AC, showing a mixture of appreciation and frustration. Positive sentiments often center around the quality of service provided by technicians, promptness, and effective solutions which resulted in satisfactory outcomes for various plumbing and HVAC issues. Customers who reported positive experiences highlighted specific attribut... Read more

The reviews reveal a complex portrait of Patton Plumbing, Heating and AC, showing a mixture of appreciation and frustration. Positive sentiments often center around the quality of service provided by technicians, promptness, and effective solutions which resulted in satisfactory outcomes for various plumbing and HVAC issues. Customers who reported positive experiences highlighted specific attributes such as professional conduct, thorough education on services, and high levels of customer care from owner Shawn Patton. Many of these satisfied customers recommend the company wholeheartedly, emphasizing their willingness to go the extra mile. Conversely, the negative reviews provide significant warnings regarding the company's pricing strategies and their approach toward vulnerable customers, such as the elderly. A recurring theme is the feeling of being overcharged, with reports of inflated estimates significantly higher than those provided by other service providers. Customers described experiences of aggressive upselling, where technicians persuaded them to agree to costly repairs despite simpler solutions being available. Notably, these reviews frequently mentioned distress caused by sudden, substantial estimates, especially impacting elderly clients who may lack other options due to urgent repair needs. The disparity in customer experiences reveals a critical inconsistency in service and pricing, leading to a divided reputation. While a segment of clients appreciates the quality and professionalism offered, another segment raises substantial concerns about the ethical practices in pricing and sales methods, particularly for vulnerable demographics. This dichotomy suggests a need for Patton Plumbing to address potential issues in their customer engagement techniques and clarify their pricing structures to foster a more transparent and trustworthy relationship with all customers. Read less