Franklin Family Plumbing

Franklin Family Plumbing has received a mix of positive and negative reviews over the last month. Many customers commend Bob's skills, professionalism, and ability to explain plumbing issues clearly, often resulting in satisfaction with service and pricing. However, one review raised severe concerns about possible racial bias, reporting unresponsiveness to a customer while responding promptly to a... Read more

Franklin Family Plumbing has received a mix of positive and negative reviews over the last month. Many customers commend Bob's skills, professionalism, and ability to explain plumbing issues clearly, often resulting in satisfaction with service and pricing. However, one review raised severe concerns about possible racial bias, reporting unresponsiveness to a customer while responding promptly to a white friend inquiring about services. This stark contrast has led to significant disappointment and trust issues for some prospective clients, overshadowing the positive experiences shared by others. --- In a detailed sentiment analysis of the recent reviews for Franklin Family Plumbing, several key themes emerge.Positive Service Experience: A majority of the reviews highlight the professionalism and expertise of Bob. Customers appreciated his ability to quickly diagnose issues and offer fair pricing, often reflecting a strong sense of reliability and a commitment to quality work. Phrases such as "neat and clean job" and "extremely fair price" indicate a high level of customer satisfaction and appreciation for Bob Read less