Epstein Plumbing Company

In the reviews provided, there is a clear division in customer satisfaction. On one side, a loyal customer praises Epstein Plumbing for their consistent professionalism and value for money. This sentiment is characterized by positive descriptors such as "honest," "timely," and "happy with the work," indicating that when the service is delivered, it meets customer expectations. Conversely, another... Read more

In the reviews provided, there is a clear division in customer satisfaction. On one side, a loyal customer praises Epstein Plumbing for their consistent professionalism and value for money. This sentiment is characterized by positive descriptors such as "honest," "timely," and "happy with the work," indicating that when the service is delivered, it meets customer expectations. Conversely, another reviewer shares a highly negative experience, emphasizing an ongoing unresolved issue with their plumbing that has necessitated frequent calls to the company. The frustration mounts due to a lack of response from the company despite repeated attempts to make contact, capped by an unsatisfactory interaction with a representative named Mike, who redirected the customer without offering any assistance. The common findings point to an inconsistency in customer service. While some clients receive commendable support, others have faced significant hurdles in communication, leading to dissatisfaction and plans to escalate the matter to external regulatory bodies such as the Better Business Bureau (BBB). This indicates a need for the company to address internal issues related to responsiveness and customer handling, particularly for urgent situations, to ensure more consistent service quality across all customer interactions. Read less