Conway Services

The shared reviews of Conway Services from the past month highlight a pattern of dissatisfaction with various aspects of their service delivery. Most notably, a significant number of reviews detail issues with:Service Reliability: A recurring theme among the reviews is the lack of adherence to scheduled appointments, with numerous customers reporting no-shows or extremely late arrivals without pri... Read more

The shared reviews of Conway Services from the past month highlight a pattern of dissatisfaction with various aspects of their service delivery. Most notably, a significant number of reviews detail issues with:Service Reliability: A recurring theme among the reviews is the lack of adherence to scheduled appointments, with numerous customers reporting no-shows or extremely late arrivals without prior notification. This lack of communication undermines customer trust and breeds frustration, especially among new clients or those who have used the service for a long time.Upselling and Trust Issues: Multiple reviewers expressed concerns about technicians pushing for costly repairs or replacements that were unnecessary. Customers often felt pressured into making significant financial commitments, particularly regarding HVAC and plumbing systems. This aggressive sales tactic has damaged trust in the company, with many stating that they would not recommend Conway Services based on these experiences.Pricing Practices: Many customers remarked on how Conway Services' prices for specific jobs seemed excessive, especially when compared with competitors. Instances of inflated cost quotes for minor repairs or equipment were commonly noted, with consumers feeling that they were charged far above industry standards for standard services.Service Quality and Technician Knowledge: While a few reviews positively highlighted the courtesy and professionalism of some technicians, they are contrasted by accounts of poor service quality and knowledge gaps. Customers expressed dissatisfaction when technicians misdiagnosed issues or did not communicate effectively about the work needed.Customer Care and After-service Support: Many customers accused Conway Services of inadequate customer service, citing instances where their follow-up or complaints went unaddressed. Attempts to get a timely resolution or hold the company accountable often resulted in frustration, adding to the negative sentiment surrounding the customer experience.Age and Vulnerability Concerns: Several reviews specified concerns that Conway Services might exploit vulnerable demographics, particularly older adults, by emphasizing high-pressure sales tactics and recommending unnecessary services. This has led to a significant erosion of trust. In summary, Conway Services appears to be facing a considerable backlash from customers due to service delivery failures, questionable pricing strategies, and a lack of adequate communication. These reviews depict a business that is struggling to maintain its reputation and suggests a need for significant improvements in customer relations and service protocols. Read less