Citi Home Repairs

The reviews reveal several recurring themes and sentiments about Citi Home Repairs.Service Quality Issues: A significant complaint among customers is the quality of service provided by the technicians. One customer experienced a failure in repair work, where the technician replaced a nut but neglected to install a washer, resulting in a leak. This oversight led to additional frustration since the ... Read more

The reviews reveal several recurring themes and sentiments about Citi Home Repairs.Service Quality Issues: A significant complaint among customers is the quality of service provided by the technicians. One customer experienced a failure in repair work, where the technician replaced a nut but neglected to install a washer, resulting in a leak. This oversight led to additional frustration since the initial issue remained unresolved.Poor Communication: Customers consistently express dissatisfaction with the communication from both the technicians and the company. In one instance, after scheduling difficulties, a technician failed to follow up as promised, leaving the customer in limbo. This lack of communication led to a feeling of neglect among customers, which exacerbated their frustrations.Cost Concerns: There is a sentiment that customers feel they are charged for services that are not completed or adequately performed. One review mentioned a technician who charged $88 but ultimately refused to do the work, which further frustrated the customer who felt cheated.Lack of Accountability: The reviews suggest that customers feel technicians may not be held accountable for their actions, leading to poor service delivery. The sentiment implies that customers are left to deal with the fallout of inadequate repairs without support from the company. Overall, these findings indicate that Citi Home Repairs needs to address its service quality, enhance communication practices, and ensure accountability among its technicians to improve customer satisfaction. The problematic experiences shared in these reviews suggest that significant changes are needed to restore trust and enhance the company's reputation. Read less