Baker Ray E Heating Plumbing & Cooling

The sentiment surrounding Baker Ray E Heating Plumbing & Cooling is largely negative based on recent customer reviews. While some clients express satisfaction with the quality of work and professionalism of the technicians, a significant number have raised serious concerns about the company's customer service, reliability, and communication. Issues such as missed appointments, lack of follow-up, a... Read more

The sentiment surrounding Baker Ray E Heating Plumbing & Cooling is largely negative based on recent customer reviews. While some clients express satisfaction with the quality of work and professionalism of the technicians, a significant number have raised serious concerns about the company's customer service, reliability, and communication. Issues such as missed appointments, lack of follow-up, and perceived dishonesty have led to frustration among long-term customers. This inconsistent customer experience suggests a troubling trend that may push loyal customers to seek alternatives. --- In the past month, the reviews for Baker Ray E Heating Plumbing & Cooling reveal a divided sentiment among customers. On one hand, there are commendations for the professionalism and quality of service provided by some technicians. These positive reviews emphasize the efficiency of scheduling and completion of work, as well as favorable interactions with customer service employees. Customers appreciate the attention to cleanliness and detail during service calls, with some expressing gratitude for discounts and accommodating scheduling. Conversely, a significant number of reviews highlight severe dissatisfaction with the company's overall customer service. Complaints include unreturned calls, missed appointments without prior notice, and lack of communication regarding service agreements. Long-time customers expressed disappointment after years of loyalty, citing experiences with inept administration and poor reliability. Confusion around appointments and claims of dishonesty further compounded these negative interactions. Common threads among the reviews indicate that while some customers receive prompt and professional service, many face serious challenges with communication and the follow-through on appointments. This inconsistency could indicate internal issues, such as staff turnover or inadequate customer service training, contributing to a decline in customer satisfaction. As a result, several long-standing clients appear ready to terminate their relationship with the company in search of more reliable alternatives. Read less