The Honey Do Service - Knoxville

The reviews for The Honey Do Service - Knoxville reflect a blend of praise and concerns regarding their operations. Positive Aspects:Professionalism and Kindness: Many customers noted the courteous and respectful nature of staff members, specifically mentioning owner John and technician Jaime. Their responsive interactions left a favorable impression.Promptness and Communication: Positive experi... Read more

The reviews for The Honey Do Service - Knoxville reflect a blend of praise and concerns regarding their operations. Positive Aspects:Professionalism and Kindness: Many customers noted the courteous and respectful nature of staff members, specifically mentioning owner John and technician Jaime. Their responsive interactions left a favorable impression.Promptness and Communication: Positive experiences highlighted the quick response times from the company. Many reviewers appreciated how promptly appointments were set and estimates provided, which contributed to an overall satisfactory service experience.Expertise and Skillfulness: Certain technicians, like Jason, received commendations for their knowledge in home repairs, which instilled confidence in customers regarding the quality of service provided.Customer Service: A few reviews emphasized good follow-through on service promises and a general willingness to remedy issues as they arose. Negative Aspects:High Pricing: Several reviews mentioned that estimates came in higher than expected, creating hesitation among customers. There is an acknowledgment that while pricing may reflect quality, it remains a consideration for many.Workmanship Issues: Some complaints arose about incomplete work or damage caused by technicians during service. A specific review pointed out that the company refused responsibility for damage done, which led to significant dissatisfaction.Permit Issues: There was a noted failure to obtain necessary building permits as stipulated in the contract, leading to concerns over compliance and oversight in operational processes.Inconsistent Customer Experience: Although many had positive interactions, the contrast with negative experiences indicates variability in service expertise and accountability, suggesting a potential inconsistency in staff training or management. Conclusion: Overall, while The Honey Do Service - Knoxville is lauded for its friendly staff and quick responses, issues related to pricing and workmanship negatively impact some customer experiences. The company might benefit from focusing on consistent quality control and enhanced communication regarding service terms to achieve greater overall customer satisfaction. Read less