Tennessee Standard Plumbing

The majority of reviews reflect a high level of satisfaction with the services provided by Tennessee Standard Plumbing and Drain. Customers frequently commend Robert, Ian, and other technicians for their professionalism, expertise, and excellent customer service. A common theme in the reviews is the thoroughness of the inspections conducted, especially in challenging or older homes, indicating tha... Read more

The majority of reviews reflect a high level of satisfaction with the services provided by Tennessee Standard Plumbing and Drain. Customers frequently commend Robert, Ian, and other technicians for their professionalism, expertise, and excellent customer service. A common theme in the reviews is the thoroughness of the inspections conducted, especially in challenging or older homes, indicating that the plumbing professionals take the time necessary to ensure all issues are addressed and explained to the homeowner. Many reviewers noted the clear communication and the various service options provided, allowing customers to make informed decisions based on their needs and budgets. This approach fosters trust and confidence in the quality of services rendered, with multiple customers expressing appreciation for the careful attention to detail, such as the technicians' use of protective gear and meticulous cleanup after completing the job. Conversely, a few reviews highlighted negative experiences, particularly regarding perceived overpricing and issues with billing practices, such as unauthorized charges and the handling of military discounts. These instances contrasted sharply with the positive experiences shared by other customers, suggesting that consistency in service quality and pricing transparency is an area needing attention. Several reviewers recommended specific technicians by name, illustrating that personal connection and trust built during service visits enhance customer loyalty. While the overall sentiment remains positive, addressing the negative feedback regarding pricing and service disputes could help Tennessee Standard Plumbing solidify its reputation further and enhance overall customer satisfaction. Read less