Sure Drain

The recent reviews for Sure Drain reveal a mixed sentiment, heavily weighted toward dissatisfaction. While some customers praised the promptness and quality of service regarding emergency repairs, especially for septic system issues, there were significant grievances regarding poor communication and follow-through. Several customers reported that the company failed to return calls and did not show... Read more

The recent reviews for Sure Drain reveal a mixed sentiment, heavily weighted toward dissatisfaction. While some customers praised the promptness and quality of service regarding emergency repairs, especially for septic system issues, there were significant grievances regarding poor communication and follow-through. Several customers reported that the company failed to return calls and did not show up as promised, leading to frustrations with unresolved issues. Equipment mishandling and additional unexpected charges further exacerbated the negative experiences. Overall, it appears that while there are pockets of satisfaction, a substantial number of clients encountered problems that have left a predominantly negative impression. --- In the common findings from the reviews, several key issues emerge:Communication Breakdown: Multiple reviewers expressed frustrations about the lack of communication. Some customers mentioned that the company did not return calls or update them about appointments, leading to delays and the need to seek service elsewhere.Service Timeliness: There are contrasting experiences regarding timeliness and service execution. While a customer noted prompt emergency handling of a septic system repair, others reported significant wait times, including late arrivals and rescheduling without notification.Quality of Work: The quality of service appears inconsistent. While one customer praised a repair, another criticized the handling of equipment, specifically the abandonment of tools left on site.Billing Issues: A significant concern raised involves unexpected charges that seemed unwarranted. Reviewers reported being billed for services they felt were incomplete or inadequately handled.Overall Customer Experience: The negative experiences appear to outweigh the positive ones, with reviewers stating they would not recommend the service based on their interactions. The combination of communication issues, delays, and billing discrepancies contributed to a lack of trust in the company. In conclusion, while Sure Drain may provide adequate service under certain conditions, substantial improvements in communication, reliability, and customer service protocols are urgently needed to enhance the overall client experience and build a more favorable reputation. Read less