Plumb Rite of East Tennessee

The reviews illustrate a stark contrast in customer experiences with Plumb Rite of East Tennessee, showcasing both positive and negative interactions.Positive Experiences: Many customers praised specific technicians for their professionalism, friendliness, and skill in addressing plumbing issues. For instance, reviewers noted great communication from the office staff and timely service. Technician... Read more

The reviews illustrate a stark contrast in customer experiences with Plumb Rite of East Tennessee, showcasing both positive and negative interactions.Positive Experiences: Many customers praised specific technicians for their professionalism, friendliness, and skill in addressing plumbing issues. For instance, reviewers noted great communication from the office staff and timely service. Technicians like Will, Pete, and Charles received commendations for their problem-solving abilities and customer service, with some reviewers expressing willingness to rehire Plumb Rite for future plumbing needs.Negative Experiences: Conversely, a significant number of reviews highlighted severe criticism primarily directed at the owner, Anthony. Several customers reported encounters where he reacted aggressively, raising his voice and displaying an unprofessional demeanor during disputes over service issues. A common thread among these negative reviews was a lack of effective communication and follow-up, particularly concerning service calls that resulted in promises unfulfilled or misrepresented conclusions regarding plumbing problems.Service Reliability: Issues with service reliability also surfaced, where customers described missed appointments and delayed responses in emergency situations. The experience of customer frustration was compounded when expected returns for follow-up interventions did not occur, with some reviewers feeling deceived by claims of communication that did not happen.Technical Competence: While many reviews reflected positively on the technical abilities of certain employees, instances of poor workmanship, as relayed by certain customers, raised concerns about quality control and proper training among all technicians. Specific accounts ranged from improper installations to mishandling situations that required further repair by other companies.Customer Communication: Effective and respectful communication emerged as a crucial factor in customer satisfaction. Reviews indicated that when customers encountered unprofessional behavior or felt dismissed, their willingness to recommend or continue using Plumb Rite diminished significantly. In summary, Plumb Rite of East Tennessee faces a challenge in balancing the strengths of their skilled technicians against the weaknesses in management and communication practices. For sustained success and improved customer satisfaction, addressing the negative experiences, particularly those involving the owner Read less