Overview of Company Customer Sentiment Analysis in January
The reviews for Oldham Plumbing reveal a predominantly negative sentiment, characterized by frustration due to delayed communication and perceived overcharging for services rendered. Customers express disappointment with the lack of responsiveness after initial contact and feel taken advantage of regarding pricing, particularly in relation to service duration. Overall, the reviews highlight a lack... Read more
The reviews for Oldham Plumbing reveal a predominantly negative sentiment, characterized by frustration due to delayed communication and perceived overcharging for services rendered. Customers express disappointment with the lack of responsiveness after initial contact and feel taken advantage of regarding pricing, particularly in relation to service duration. Overall, the reviews highlight a lack of professionalism and customer care, leading to a significant dissatisfaction among clients. Read less
Overview of Company Customer Sentiment Analysis in January
Analyzing the shared reviews, it is clear that customer dissatisfaction revolves around two main themes: poor communication and questionable pricing practices.Poor Communication: The first reviewer highlights an issue with delayed responses and a lack of follow-through after being promised scheduling. Despite multiple attempts to confirm an appointment, the customer ultimately never received a vis... Read more
Analyzing the shared reviews, it is clear that customer dissatisfaction revolves around two main themes: poor communication and questionable pricing practices.Poor Communication: The first reviewer highlights an issue with delayed responses and a lack of follow-through after being promised scheduling. Despite multiple attempts to confirm an appointment, the customer ultimately never received a visit from Oldham Plumbing, prompting them to hire a different plumber, indicating a significant lapse in customer service. This theme of inadequate communication is echoed in the second review, where a customer felt that the time taken for repairs and updates was not acceptable.Overcharging Concerns: The second review specifically mentions concerns about being charged for additional time that wasn't actually worked, attributed to the "hassle factor" of working in a crawl space. This raised concerns about transparency in pricing and led to feelings of being exploited. Overall, these findings suggest common dissatisfaction with Oldham Plumbing's customer service, emphasizing the importance of clear communication and fair pricing practices to build better customer relationships. The combination of these issues points to a troubling perception of the company's reliability and integrity among its clients. Read less
Write a Reviews
Add Photo
Share
Save
Follow