M & S Plumbing Services

The reviews reveal two distinct experiences from customers, showcasing a divide in sentiment. The positive review emphasizes the quality of service provided by the technician, Paul, showcasing his competence despite a minor complaint regarding his demeanor. The customer expresses a strong recommendation based on the promptness and effectiveness of the plumbing service, as well as the honesty and... Read more

The reviews reveal two distinct experiences from customers, showcasing a divide in sentiment. The positive review emphasizes the quality of service provided by the technician, Paul, showcasing his competence despite a minor complaint regarding his demeanor. The customer expresses a strong recommendation based on the promptness and effectiveness of the plumbing service, as well as the honesty and affordability of the company. This reflects positively on M & S Plumbing, indicating that they can deliver satisfactory results and gain customer trust. In contrast, the negative review highlights significant issues with customer service, specifically the responsiveness and attitude of the scheduling staff. The customer felt dismissed during the call, perceiving a lack of willingness to assist, which led to frustration. Moreover, the failure to follow up on promised appointments further exacerbated this sentiment, painting a picture of unreliability and inefficiency. This reviewer warns potential customers against relying on M & S Plumbing Services for urgent plumbing needs, emphasizing a need for better communication and customer support. In summary, the reviews indicate that while M & S Plumbing Services has the potential to provide excellent plumbing solutions, there are crucial areas within customer service and operational reliability that need immediate attention and improvement to create a more consistently positive customer experience. Read less