Hicks Services

The feedback from the customer points to a two-fold experience with Hicks Services. On one hand, the installation service was performed adequately, suggesting that the technicians possess the requisite skills. However, on the other hand, there's a significant concern regarding their customer service and follow-up procedures. The repeated requests for simple documentation that were not fulfilled ca... Read more

The feedback from the customer points to a two-fold experience with Hicks Services. On one hand, the installation service was performed adequately, suggesting that the technicians possess the requisite skills. However, on the other hand, there's a significant concern regarding their customer service and follow-up procedures. The repeated requests for simple documentation that were not fulfilled can lead to a sense of dissatisfaction and mistrust, overshadowing the positive aspects of the service provided. This implies a potential area for improvement in ensuring that customer needs are met beyond just the technical work, highlighting the importance of effective communication and support to ensure overall customer satisfaction. Read less