Fred Weston Plumbing

Positive Experiences: A considerable number of reviews laud the company's prompt service, particularly highlighting technicians like Mike and Bryan for their professionalism and effective problem-solving abilities. Customers frequently mention being impressed by the affordable pricing compared to larger competitors and appreciate the friendly and approachable nature of staff, indicating strong cus... Read more

Positive Experiences: A considerable number of reviews laud the company's prompt service, particularly highlighting technicians like Mike and Bryan for their professionalism and effective problem-solving abilities. Customers frequently mention being impressed by the affordable pricing compared to larger competitors and appreciate the friendly and approachable nature of staff, indicating strong customer relationships.Reliability Concerns: While many reviews commend the quick response times and quality of service, there are concerning trends around reliability. Several customers reported issues with communication, including unreturned calls and messages, which diminishes their satisfaction and trust in the company's follow-up processes. Experiences of missed appointments and lack of follow-through on scheduled jobs also appeared in multiple reviews.Confusing Pricing and Policies: Pricing has shown to be a point of contention for some customers, particularly in cases where charges were perceived as excessive for a specific job. Instances of being charged a consultation fee without receiving timely service have resulted in negative backlash. One review criticized the lack of transparency in pricing, particularly when a helper was unexpectedly added to a simple job without prior agreement.Service Quality Variation: The experience with plumbing jobs appears to have fluctuations in quality. While some customers have had outstanding experiences with efficient service, others voiced dissatisfaction with incomplete work or poor execution, leading to additional issues that required follow-up. This inconsistency has prompted some long-time customers to reconsider their loyalty to the company.Positive Recommendations: Despite the mixed feedback, a general sentiment of recommending the company remains prominent, especially from customers who have had satisfactory experiences. The most praised aspect continues to be the technicians Read less