Feezell Total Maintenance

The reviews provide a spectrum of sentiments towards Feezell Total Maintenance. On the positive side, several customers commended Dale for her proactive approach, timely service, and professionalism. They appreciated the company's efficiency in addressing their needs, particularly those involving urgent home repairs. The clean-up after job completion also gained acknowledgment, indicating a focus ... Read more

The reviews provide a spectrum of sentiments towards Feezell Total Maintenance. On the positive side, several customers commended Dale for her proactive approach, timely service, and professionalism. They appreciated the company's efficiency in addressing their needs, particularly those involving urgent home repairs. The clean-up after job completion also gained acknowledgment, indicating a focus on delivering a satisfactory overall experience. Customers indicated a willingness to engage Feezell for future projects based on positive interactions. On the negative side, a recurring theme emerged around communication issues. Multiple reviewers expressed frustration with initial contact challenges, reporting long delays in scheduling appointments after being assigned through home warranty companies. Some reviewers reported that their phone calls went unanswered and expressed disappointment regarding the lack of courtesy in response to inquiries. This lack of follow-up appears to be a significant deterrent, undermining the positive reviews that highlight service quality after the initial engagement. In summary, while Feezell Total Maintenance has strengths in execution and post-service satisfaction, its challenges in customer communication need urgent attention. Improving responsiveness and follow-up protocols could enhance customer experience and mitigate negative sentiments in future interactions. Read less