Engert Plumbing & Heating

The reviews indicate a divide in customer experiences with Engert Plumbing & Heating. Positive feedback emphasizes the professionalism and efficiency of the team, especially praising the coordination provided by staff like Jennifer. Clients appreciated timely service and competent repairs, which suggests that when issues arise, the company is capable of handling them effectively. However, on the ... Read more

The reviews indicate a divide in customer experiences with Engert Plumbing & Heating. Positive feedback emphasizes the professionalism and efficiency of the team, especially praising the coordination provided by staff like Jennifer. Clients appreciated timely service and competent repairs, which suggests that when issues arise, the company is capable of handling them effectively. However, on the flip side, there are serious concerns regarding billing practices. One customer expressed that they felt misled about the cost structure, citing a substantial bill that did not align with the initial expectations set by the company. This review highlights issues like lack of transparency in pricing and what some perceive as "bill padding," where customers feel they are being charged unnecessarily for both labor and additional visits. In summary, while Engert Plumbing & Heating appears to have strong technical capabilities and a dedication to service quality, significant improvements are needed in communication about pricing and billing to enhance overall customer satisfaction. Addressing these concerns may help the company improve its reputation among customers who are hesitant due to pricing discrepancies. Read less