Brogdon Plumbing

Positive Feedback: - Several customers reported satisfactory experiences, often highlighting the professionalism and competence of individual technicians. For instance, one customer noted a fast response time and praised the technician's friendly demeanor. Another mentioned the efficiency with which a water heater was installed and complimented the diagnostic skills of a specific plumber, Joe.... Read more

Positive Feedback: - Several customers reported satisfactory experiences, often highlighting the professionalism and competence of individual technicians. For instance, one customer noted a fast response time and praised the technician's friendly demeanor. Another mentioned the efficiency with which a water heater was installed and complimented the diagnostic skills of a specific plumber, Joe. - There is a specific appreciation for the successful resolution of urgent plumbing issues, which builds a sense of trust in the promptness and efficacy of Brogdon Plumbing.Negative Feedback: - A significant recurring theme is the inconsistency in service reliability. Multiple reviews noted issues with scheduling challenges, including last-minute cancellations and failure to show up for appointments without communication. This lack of dependability has caused frustration among customers. - The complaints extend to problematic pricing practices where customers felt blindsided by unexpected charges or minimum service fees that were not communicated upfront. One reviewer mentioned a charge for a service that did not resolve their issue, while another cited a notably higher cost than an alternate provider for similar services. - Unprofessional behavior was a notable concern, particularly a review where the technicians appeared not to have been in the best state to perform their duties. This raised questions about the company's hiring practices and oversight of staff behavior.Quality of Work: - Issues related to the quality of the work performed surfaced in several reviews. Customers reported unresolved plumbing problems even after multiple attempts to fix them, leading to dissatisfaction. A particular reviewer expressed frustration over the inadequacy of addressing a leak despite the physical removal of their bathtub, highlighting the company's failure to follow through on fixes.Comparison with Competitors: - Some customers cited experiences with competitors, expressing that they received better service or more competitive pricing from other plumbing companies, indicating that they would not recommend Brogdon Plumbing based on their experiences. Overall, while there are clients who strongly recommend Brogdon Plumbing based on positive encounters, the negative feedback suggests systemic issues that need to be addressed to improve service reliability, communication, and overall quality of work. Read less