Artisan Home And Building Services

The review highlights a constructive initial interaction, where the customer felt their inquiry was addressed swiftly. However, this positive sentiment quickly deteriorated as the service representative, presumably Alex, failed to follow through on a scheduled estimate for an interior propane line and installation of a conversion kit. The reviewer expressed concern over the lack of response after ... Read more

The review highlights a constructive initial interaction, where the customer felt their inquiry was addressed swiftly. However, this positive sentiment quickly deteriorated as the service representative, presumably Alex, failed to follow through on a scheduled estimate for an interior propane line and installation of a conversion kit. The reviewer expressed concern over the lack of response after the initial contact and suggested that the representative's overly probing questions about appliances may have contributed to an impression of insincerity or potential upselling. This lack of communication and failure to honor commitments resulted in disappointment, showcasing a critical need for improved customer engagement and follow-up practices within the company. Overall, the review reflects broader issues regarding reliability and communication that could significantly impact customer perceptions and satisfaction. Read less