Advanced Plumbing Professionals

The main sentiment conveyed in the shared review is one of frustration and disappointment. The reviewer highlights the financial strain placed on their elderly parents, emphasizing that the costs for the plumbing work were prohibitively expensive, especially considering the limited income of the customers. A key issue arises from the additional charges encountered shortly after the initial service... Read more

The main sentiment conveyed in the shared review is one of frustration and disappointment. The reviewer highlights the financial strain placed on their elderly parents, emphasizing that the costs for the plumbing work were prohibitively expensive, especially considering the limited income of the customers. A key issue arises from the additional charges encountered shortly after the initial service, which further compounds their dissatisfaction with the company's pricing structure. The warranty provided by the company is seen as a positive aspect, initially reassuring the reviewer that they would receive continued support. However, this positive sentiment quickly turns negative as the reviewer details their parents' struggles to get timely service under the warranty. The lack of response from the company over a three-month period raises serious concerns about customer support and reliability. The reviewer expresses a willingness to amend their view if the company rectifies the situation, but currently emphasizes their unwillingness to recommend Advanced Plumbing Professionals. Common findings from the review include a clear focus on the issues of high service costs, inadequate follow-up on warranty claims, and the negative impact of these experiences on vulnerable individuals. The emotional tone points to a breach of trust that could have serious implications for the company's reputation if not addressed. Overall, the review highlights critical areas for improvement, particularly in customer service and communication post-service. Read less