Advanced Heat AC & Plumbing

Across the reviews from the past month, recurring themes of both praise and criticism are evident. Many customers commend specific technicians for their professionalism, thoroughness, and technical skills. For instance, reviews note positive interactions with George and Chris, who were described as knowledgeable and accommodating. The company's promptness in responding to technical inquiries and w... Read more

Across the reviews from the past month, recurring themes of both praise and criticism are evident. Many customers commend specific technicians for their professionalism, thoroughness, and technical skills. For instance, reviews note positive interactions with George and Chris, who were described as knowledgeable and accommodating. The company's promptness in responding to technical inquiries and willingness to work with warranty companies also received favorable mentions, as it indicates a commitment to resolving issues effectively. On the flip side, a significant portion of the feedback points to deficiencies in customer service and communication. Customers expressed frustration over scheduling conflicts, particularly when appointments were either changed or canceled without proper notification. Instances where technicians arrived outside the promised time frames, or where issues remained unresolved despite multiple visits, were particularly noted. This inconsistency in service delivery led to negative experiences, with some customers feeling disregarded, especially those relying on warranty support. Additionally, several reviews mentioned experiencing a lack of accountability and transparency from management when issues arose. Complaints about high energy bills, misdiagnosed problems, and poor follow-up after service calls contributed to a sense of dissatisfaction. In particular, the multiple service calls for the same issue, with no resolution in a timely manner, was a common grievance mentioned by reviewers. Overall, while Advanced Heat AC & Plumbing showcases a capable team of technicians providing substantial technical support, the company needs to address its customer service practices to enhance the overall satisfaction of its clients. Repairing the customer relationship by improving communication, managing service expectations, and ensuring timely resolutions could lead to a more positive reputation in the future. Read less