Brooks Plumbing & Heating

The reviews indicate a strong appreciation for the technical expertise and reliability of Adam and Bobby from Brooks Plumbing & Heating. Many customers highlighted their ability to diagnose and resolve complex plumbing issues efficiently. Positive comments were made about their professionalism, friendliness, and fast response times, particularly in emergencies, which led to feelings of gratitude f... Read more

The reviews indicate a strong appreciation for the technical expertise and reliability of Adam and Bobby from Brooks Plumbing & Heating. Many customers highlighted their ability to diagnose and resolve complex plumbing issues efficiently. Positive comments were made about their professionalism, friendliness, and fast response times, particularly in emergencies, which led to feelings of gratitude from several customers. Reviewers frequently mentioned their satisfaction with the quality of work done, indicating that jobs were completed successfully and to a high standard. Some customers specifically emphasized that Adam takes the time to explain processes and offers useful advice, especially valuable to new homeowners. Conversely, negative sentiments emerged regarding customer service and pricing. Several reviewers expressed their frustration with perceived discrepancies in pricing, suggesting that quotes were high relative to competitors and that communication about costs was unclear. Instances of lateness or lack of responsiveness to follow-up inquiries also featured in less favorable reviews. In conclusion, while Brooks Plumbing & Heating garners commendation for quality plumbing and responsiveness, there is a need for enhanced communication and transparency regarding pricing to ensure consistent customer satisfaction. The reputation hinges largely on the performance of key personnel like Adam, whose service approach is well-received, but challenges remain in the areas of reliability and pricing clarity voiced by some clients. Read less