Roto-Rooter Plumbing

Over the last month, Roto-Rooter Plumbing has received several negative reviews that collectively indicate significant customer dissatisfaction. A recurring theme in these reviews is the high cost of service, with multiple customers reporting estimates that they deemed unreasonable compared to market standards. For instance, one reviewer mentioned a quote of $325 for a service that they later foun... Read more

Over the last month, Roto-Rooter Plumbing has received several negative reviews that collectively indicate significant customer dissatisfaction. A recurring theme in these reviews is the high cost of service, with multiple customers reporting estimates that they deemed unreasonable compared to market standards. For instance, one reviewer mentioned a quote of $325 for a service that they later found could be done for $200 less by a competitor. Another customer highlighted a similar sentiment, noting that they were quoted over twice their typical charge for a routine job. Reliability and scheduling issues are also prominent in the reviews. Several customers reported failed appointments, with technicians either not showing up or needing to reschedule multiple times. This led to feelings of wasted time and frustration, as customers indicated that they had made specific arrangements for these appointments, only to receive inadequate communication regarding delays or changes. In one instance, a customer was left waiting for hours for emergency service that ultimately fell short of expectations. There were a few positive mentions, particularly regarding some technicians who were noted for their professionalism and helpfulness. However, these positive experiences seem to be overshadowed by the systemic issues related to customer service, communication failures, and inflated pricing. Some customers expressed a strong recommendation to seek plumbing services elsewhere due to their experiences with Roto-Rooter. Overall, Roto-Rooter Plumbing's recent reviews indicate urgent areas for improvement, particularly in pricing transparency, appointment reliability, and customer service responsiveness, if they wish to enhance overall customer satisfaction and retain their client base. Read less