Overview of Company Customer Sentiment Analysis in January
The recent reviews for Hiller Plumbing, Heating, Cooling & Electrical indicate a mixed sentiment, with a significant number of positive experiences overshadowed by numerous negative ones. Many customers commend individual technicians for their professionalism, courtesy, and thoroughness in service. However, there is considerable frustration related to pricing transparency, poor communication, and ... Read more
The recent reviews for Hiller Plumbing, Heating, Cooling & Electrical indicate a mixed sentiment, with a significant number of positive experiences overshadowed by numerous negative ones. Many customers commend individual technicians for their professionalism, courtesy, and thoroughness in service. However, there is considerable frustration related to pricing transparency, poor communication, and dissatisfaction with customer service. A recurring theme involves dissatisfaction with hidden fees and a perceived lack of value in membership programs. Several reviewers express disappointment regarding substandard service after multiple engagements, leading to complaints about incomplete or poorly executed work. Overall, while there are loyal customers who appreciate specific technicians and services, the company faces serious concerns that could tarnish their reputation and customer loyalty. Read less
Overview of Company Customer Sentiment Analysis in January
The reviews showcase diverse customer experiences with Hiller Plumbing, Heating, Cooling & Electrical over the last month. A noticeable division emerges, where a segment of customers expresses satisfaction with the service received, especially praising individual technicians like Nathan, Lonnie, and Cody for their professionalism, expertise, and clear communication. These patrons describe their se... Read more
The reviews showcase diverse customer experiences with Hiller Plumbing, Heating, Cooling & Electrical over the last month. A noticeable division emerges, where a segment of customers expresses satisfaction with the service received, especially praising individual technicians like Nathan, Lonnie, and Cody for their professionalism, expertise, and clear communication. These patrons describe their service in glowing terms, reflecting a positive impact on their perception of the company overall, especially when technicians were punctual, knowledgeable, and friendly. Conversely, a significant number of reviews highlight severe dissatisfaction with Hiller Read less