MB Plumbing & Hvac

The reviews showcase a strong positive sentiment toward Matt Burkeen as both a professional and a person. Many customers appreciate his reliability, friendliness, and thorough knowledge of plumbing and HVAC systems. Positive comments frequently mention his willingness to assist with various issues, making him seem approachable and committed to customer satisfaction. Conversely, several reviews in... Read more

The reviews showcase a strong positive sentiment toward Matt Burkeen as both a professional and a person. Many customers appreciate his reliability, friendliness, and thorough knowledge of plumbing and HVAC systems. Positive comments frequently mention his willingness to assist with various issues, making him seem approachable and committed to customer satisfaction. Conversely, several reviews indicate a significant concern regarding communication, particularly relating to pricing. One specific review details an issue where the customer was informed of additional charges after the work was completed. This lack of upfront communication left the customer feeling frustrated, and although Matt attempted to remedy the situation by offering a discount, it did not fully mitigate their dissatisfaction. Furthermore, another review highlighted discrepancies in the understanding of what work was initially agreed upon, which further eroded trust. Customers feel that clear communication about costs and expectations should be prioritized to prevent misunderstandings, ultimately reflecting on the service experience. In summary, while the quality of work and the personal touch provided by Matt Burkeen are well-regarded, the recurring theme of communication issues surrounding pricing and project scope appears to be an area needing improvement for enhanced customer satisfaction and trust. Read less