American Home Shield

The reviews reveal consistent themes of dissatisfaction with American Home Shield, highlighting major issues in their service delivery and communication. Customers frequently describe extended waiting periods for claim processing, particularly for straightforward repairs like hot water tank replacements. This delay is exacerbated by experiences with assigned service providers, such as SPG Plumbing... Read more

The reviews reveal consistent themes of dissatisfaction with American Home Shield, highlighting major issues in their service delivery and communication. Customers frequently describe extended waiting periods for claim processing, particularly for straightforward repairs like hot water tank replacements. This delay is exacerbated by experiences with assigned service providers, such as SPG Plumbing, who are accused of billing improperly and failing to perform necessary repairs. Another significant point raised is the frustration with the warranty claim process itself, which many find convoluted and inefficient. Reviewers indicate feelings of being misled, noting that they were often told that different plumbing companies would assist them, only to have the same underperforming providers sent repeatedly. Moreover, there is a clear sentiment that AHS does not take proper responsibility for the contractors they hire, potentially leading to fraudulent situations, as alleged by customers. The overall impression is that AHS's service quality is subpar, and many customers feel that the costs associated with the warranty do not justify the inadequate service received. Finally, some reviewers have mentioned that experiences with AHS are compounded by feelings of being taken advantage of, especially when direct service costs are lower than the fees charged by the warranty. This reinforces a reputation of untrustworthiness, leading to strong recommendations against choosing AHS as a home warranty provider. Overall, the feedback indicates a dire need for improvement in AHS Read less