Edwards Appliance Installation

The reviews indicate a pattern of negative experiences primarily centered on poor customer service and lack of professionalism. Several key themes emerge:Installation Errors: One reviewer specifically notes that essential installation steps were overlooked, leading to damage in their home. This points to a lack of attention to detail and competency during the installation process.Lack of Communica... Read more

The reviews indicate a pattern of negative experiences primarily centered on poor customer service and lack of professionalism. Several key themes emerge:Installation Errors: One reviewer specifically notes that essential installation steps were overlooked, leading to damage in their home. This points to a lack of attention to detail and competency during the installation process.Lack of Communication: Reviewers express frustration with the company's failure to communicate effectively. Comments regarding delayed responses, missed calls, and lack of follow-through on promised appointments illustrate a breakdown in customer service protocols. For instance, the delay in setting measurement appointments and the absence of updates on installation dates were repeatedly mentioned.Incompetence: The term "incompetent" was explicitly cited, indicating that customers feel the technicians aren Read less