Cross Plumbing

The reviews indicate a considerable level of discontent among customers of Cross Plumbing. Key issues highlighted include:Licensing and Professionalism: A major complaint centers around the company's status as an unlicensed contractor. Customers were left feeling deceived, particularly when they anticipated receiving the necessary documentation for the work done. This lack of a license raises conc... Read more

The reviews indicate a considerable level of discontent among customers of Cross Plumbing. Key issues highlighted include:Licensing and Professionalism: A major complaint centers around the company's status as an unlicensed contractor. Customers were left feeling deceived, particularly when they anticipated receiving the necessary documentation for the work done. This lack of a license raises concerns about the legitimacy and reliance on their services.Quality of Work: Reviewers reported dissatisfaction with the workmanship, mentioning that the toilet was not braced properly and that repairs were attempted with old parts. This not only points to a lack of professionalism but also raises serious safety concerns for the customers.Financial Concerns: Many customers felt that the charges were exorbitant, noting instances where they paid significant amounts (such as $850) for unsatisfactory results. The perception of being overcharged for work that was not completed successfully has left customers feeling exploited.Customer Service: There are clear indications that once the job was secured, the service quality diminished significantly. Reviewers described interactions with staff as disrespectful, suggesting a disconnect between initial customer engagement and follow-through during and after service delivery.Safety Issues: Reviews point to serious safety violations, particularly regarding hazardous materials like fiberglass, which were reportedly mishandled during service. This failure to adhere to safety protocols has likely contributed to customers' frustrations and distrust. Overall, the reviews create a picture of a company struggling with integrity, professionalism, and customer service, leading to a highly unfavorable reputation within the community. Read less