Hiller Heating & Cooling

Most of the positive reviews mentioned the skilled and courteous personnel, often pointing out specific technicians who provided excellent service. Customers frequently highlighted attributes such as professionalism, friendliness, thoroughness, and timely communication from the team. For instance, reviews noted that technicians not only completed their tasks efficiently but did so while being cons... Read more

Most of the positive reviews mentioned the skilled and courteous personnel, often pointing out specific technicians who provided excellent service. Customers frequently highlighted attributes such as professionalism, friendliness, thoroughness, and timely communication from the team. For instance, reviews noted that technicians not only completed their tasks efficiently but did so while being considerate of the customers' homes and circumstances, such as working quietly when children were present. Conversely, a substantial number of customers reported negative experiences primarily related to pricing. Several users mentioned receiving quotes that were significantly higher than those provided by competitors for similar tasks. Specific complaints cited instances where charges for minor jobs seemed excessive, with one reviewer mentioning a charge of $450 for a 20-minute job, and another highlighting a quoted installation price of over $600 for relatively simple work that was easy enough for a homeowner to complete independently. Moreover, there were accounts of inadequate follow-up and customer service when disputes arose, with consumers feeling ignored or unfairly treated after expressing their concerns. Instances where technicians suggested unnecessary repairs or misdiagnosed issues contributed to a growing sense of mistrust. Additionally, comments related to dissatisfaction over the handling of cleanup after a service pointed to lapses in service quality. Though Hiller has many loyal customers who are satisfied with their experiences and services, the critical reviews indicate a notable disconnect that potential customers should be aware of, particularly regarding pricing policies and the need for transparency in service offerings. Overall, prospective clients are advised to seek multiple quotes and approach engagements with caution to ensure they receive fair and appropriate service. Read less