Modern Supply

The reviews indicate a significant frustration with Modern Supply's service, notably criticisms centered on unreliable operational hours and lack of accessible knowledgeable personnel. One reviewer specifically pointed out that the only person capable of answering questions was unavailable during multiple visits, leading to an impression of poor staff management and customer care. There was a rec... Read more

The reviews indicate a significant frustration with Modern Supply's service, notably criticisms centered on unreliable operational hours and lack of accessible knowledgeable personnel. One reviewer specifically pointed out that the only person capable of answering questions was unavailable during multiple visits, leading to an impression of poor staff management and customer care. There was a recurring theme regarding the lack of proactive communication from staff, particularly concerning product options that customers were not made aware of until it was too late. This lack of transparency resulted in additional costs for remodeling and contributed to a feeling of disappointment and dissatisfaction. The reviewer noted that they felt compelled to seek out a competitor, ultimately feeling that larger home improvement stores provided a better customer experience with more thorough assistance. Additionally, the overall sentiment from this review hints at a broader issue of customer neglect and a potential operational disconnect within the company. The reviewer concluded that they would not return to Modern Supply, emphasizing a shift of preference towards larger competitors who they felt were more attentive and supportive in their purchasing decisions. In summary, the reviews reveal a consistent pattern of negative experiences tied to customer service, reliability, and overall satisfaction with the product selection process, which could pose significant challenges for Modern Supply if not addressed. Read less