Keefe Plumbing Company

In the reviews gathered, Keefe Plumbing has drawn a variety of responses, highlighting both strengths and weaknesses. Positive sentiments emphasized in the reviews include:Timeliness and Responsiveness: Numerous customers praised Keefe Plumbing for their quick response times, especially during emergencies. For example, several reviews note that technicians arrived promptly and resolved issues in... Read more

In the reviews gathered, Keefe Plumbing has drawn a variety of responses, highlighting both strengths and weaknesses. Positive sentiments emphasized in the reviews include:Timeliness and Responsiveness: Numerous customers praised Keefe Plumbing for their quick response times, especially during emergencies. For example, several reviews note that technicians arrived promptly and resolved issues in a timely manner.Professionalism and Expertise: Some customers highlighted the professionalism and knowledge of specific plumbers. Technicians like Jesse and Cody received great recommendations for their thoroughness and ability to explain issues to clients effectively.Long-term Customer Loyalty: Many reviews showed a history of satisfied customers who had been using Keefe Plumbing for years. These individuals expressed appreciation for the company's consistency in delivering good service. However, there were significant negative sentiments that pointed out concerning trends:Hidden Fees and Miscommunication: A recurrent theme was dissatisfaction with undisclosed charges, particularly travel fees that were not clearly communicated to customers upfront. Many felt that the final bills were unreasonably high due to these unexpected costs.Perceived Unnecessary Repairs: Several reviewers felt that they were convinced to authorize costly repairs that were either not needed or not properly explained. This led to allegations of being manipulated, especially from customers who lacked plumbing knowledge.Inconsistent Service Quality: While some technicians were praised, others were criticized for performing subpar work or failing to resolve customer issues effectively on the first visit, leading to repeat calls and additional charges.Customer Service Issues: Some customers expressed frustration with the responsiveness of the company's management when it came to addressing complaints or adjusting service-related charges. Instances where the owner dismissed concerns were negatively noted and indicated a lack of commitment to customer satisfaction. Overall, while Keefe Plumbing seems to deliver strong service for some, particularly in emergencies and standard plumbing jobs, there are serious concerns regarding transparency and consistency that the company would benefit from addressing to improve overall customer satisfaction. Read less