Grant Plumbing & Electric

The predominantly negative review centers on a customer's frustration with perceived overcharging and lack of reliable communication. The individual reported being charged $245 for a job that took 2.5 hours but was not completed on the same day. This led to significant inconveniences, including spending five days without water and incurring hotel costs. The inability to reach the company for follo... Read more

The predominantly negative review centers on a customer's frustration with perceived overcharging and lack of reliable communication. The individual reported being charged $245 for a job that took 2.5 hours but was not completed on the same day. This led to significant inconveniences, including spending five days without water and incurring hotel costs. The inability to reach the company for follow-up exacerbated the negative sentiment, indicating serious deficiencies in their customer service protocol. In contrast, the second review brings a brighter perspective, praising a technician named Mitchell for his diagnostic skills and responsive customer service. Mitchell's willingness to assist without charging for the initial consultation highlights the potential for great service within the company. However, it also underscores a possible inconsistency among staff, as not all customers report similar experiences. Common findings among these reviews suggest that while Grant Plumbing & Electric may have capable technicians who can provide valuable assistance, operational issues regarding transparency in pricing and effective communication are significant areas requiring improvement. Overall, the sentiment leans toward negative due to the serious complaints, but there is an indication that with better management and consistency, positive customer experiences could be enhanced. Read less