Edencrest Family Plumbing & Home Improvement

The positive reviews articulate a sense of gratitude towards Edencrest, particularly emphasizing their ability to save clients from costly replacements, such as the water heater incident. Customers praised the staff for being patient, professional, and thorough in their work. This suggests a strength in customer service and repair capabilities, reinforcing a trustworthy image among certain segment... Read more

The positive reviews articulate a sense of gratitude towards Edencrest, particularly emphasizing their ability to save clients from costly replacements, such as the water heater incident. Customers praised the staff for being patient, professional, and thorough in their work. This suggests a strength in customer service and repair capabilities, reinforcing a trustworthy image among certain segments of their clientele. The mention of repeat business and family referrals indicates a level of loyalty and satisfaction stemming from a positive service experience. In stark contrast, the negative review reveals deep concerns regarding service efficacy and reliability. This customer reported extensive damage to their property, attributed to mishandling during repairs, leading to significant out-of-pocket expenses. The figure cited ($4000), along with a lack of rectification regarding the original balance, emphasizes frustration and a sense of betrayal. Furthermore, the disgruntled tone in their commentary underscores a serious grievance, revealing that not only did they feel compelled to pay for additional repairs, but also that they were dissatisfied enough to challenge the company's billing practices. Common findings among the reviews illustrate a notable disparity in customer experiences. While some view Edencrest as a competent service provider, others highlight fundamental issues relating to workmanship and follow-up. This dichotomy suggests an inconsistency in service delivery, pointing toward a need for improved quality control and customer feedback mechanisms to consistently ensure positive outcomes across all clientele. The company would benefit from addressing these critical complaints proactively to salvage their reputation and restore trust among their customers. Read less