Clyde Colloms & Sons Plumbing

Upon analyzing the reviews, several critical issues emerge that portray a concerning picture of Clyde Colloms & Sons Plumbing.Communication Issues: A recurring complaint among customers is the lack of effective communication. Several reviews mention repeated attempts to reach out to the owner, Keith Colloms, only to receive vague responses that fail to address the urgency of the issues. The sentim... Read more

Upon analyzing the reviews, several critical issues emerge that portray a concerning picture of Clyde Colloms & Sons Plumbing.Communication Issues: A recurring complaint among customers is the lack of effective communication. Several reviews mention repeated attempts to reach out to the owner, Keith Colloms, only to receive vague responses that fail to address the urgency of the issues. The sentiment here leans heavily towards frustration, as customers felt ignored and left in limbo regarding their plumbing needs.Reliability and Follow-Through: Multiple reviewers express discontent regarding the reliability of the company in showing up for scheduled work. Promises made by Keith about performing services were frequently broken, with customers waiting without any follow-up or explanation. This inconsistency in service delivery has led to feelings of betrayal and disappointment.Quality of Service: Reviewers report dissatisfaction not just with the scheduling and communication, but also with the quality of service provided when technicians did arrive. Some customers felt that the work promised was either not performed or inadequately done, resulting in additional costs when they had to hire other companies to complete jobs that Colloms Plumbing failed to execute.Emotional Toll: Several reviews convey the emotional distress caused by interactions with the company, particularly in cases where customers were left without necessary plumbing functionality (e.g., hot water). Customers highlighted their frustration reaching levels that made them feel helpless and angry, rather than feeling valued or understood as clients. In summary, the reviews encapsulate a deep-seated dissatisfaction with Clyde Colloms & Sons Plumbing, primarily due to poor communication, a lack of reliability, inadequate service quality, and the emotional impact on customers who were left feeling disrespected. The sentiment expressed is overwhelmingly negative, indicating a critical need for the company to reassess its customer service and operational approaches to regain trust and credibility in the eyes of its clientele. Read less