Chickamauga Septic & Sewer

The reviews showcase a division in customer satisfaction. Positive comments consistently praise Dennis and Keith for their technical skills, hard work, and the ability to resolve plumbing issues effectively. Customers underscore their willingness to go above and beyond, indicating a strong trust in their craftsmanship and a preference for their services. Conversely, a considerable negative sentim... Read more

The reviews showcase a division in customer satisfaction. Positive comments consistently praise Dennis and Keith for their technical skills, hard work, and the ability to resolve plumbing issues effectively. Customers underscore their willingness to go above and beyond, indicating a strong trust in their craftsmanship and a preference for their services. Conversely, a considerable negative sentiment surfaces around the company's scheduling and communication practices. A specific reviewer reported an unsatisfactory experience where they felt strung along for weeks without proper follow-up, ultimately leading to no-show appointments. This aspect appears to be a significant pain point for several customers, suggesting a breakdown in operational reliability. The reviews reveal common themes:Quality of Work: Acknowledged as high-quality and effective when the service is performed.Customer Service: Noted flaws in communication and reliability, reflecting poorly on overall customer experience.Trustworthiness: Despite the issues, there is a strong sentiment indicating that when the service is delivered, it is done with honesty and fair pricing. Overall, while the company has a base of loyal, satisfied customers who appreciate the staff's expertise, the inconsistencies in customer service and reliability could impede their reputation and could be an area for improvement to foster a more uniformly positive experience. Read less