Around the Clock Plumbing

Positive Technician Experiences: A recurring theme in many reviews is the commendation of specific technicians, such as Felipe, Dan, and Tony, who were praised for their professionalism, efficiency, and friendly demeanor. Reviewers frequently mentioned their punctuality and attentiveness, resulting in satisfaction with the installations and repairs performed.Quality of Work: Several customers posi... Read more

Positive Technician Experiences: A recurring theme in many reviews is the commendation of specific technicians, such as Felipe, Dan, and Tony, who were praised for their professionalism, efficiency, and friendly demeanor. Reviewers frequently mentioned their punctuality and attentiveness, resulting in satisfaction with the installations and repairs performed.Quality of Work: Several customers positively noted the quality of workmanship, particularly after installations and repairs of toilets, faucets, and water heaters. Positive feedback indicated that the jobs were done correctly without leaks and the work areas were left clean.Scheduling Issues: A significant number of reviews pointed out problems with scheduling and communication. Some customers expressed frustration over missed appointments or lack of follow-up, leading to a poor customer service experience. Some felt that the scheduling errors were dismissed without proper acknowledgment from the management.Unexpected Charges: Many users expressed discontent regarding additional charges that were not initially communicated, such as unexpected installation fees for parts like flanges and additional labor costs. This often led to feelings of being taken advantage of financially, weakening trust in the company.Customer Service: While reviews extolled the skills of several technicians, the overall customer service experience received mixed reviews. Instances of unprofessional interactions with staff, particularly regarding complaint handling, appeared prominently in the negative feedback. The corporate response to issues raised by clients failed to meet customer expectations for resolution and communication.Mixed Reception for Company Management: The company's owner received both praise and criticism in various reviews. While some customers appreciated Phoenix Read less