Overview of Company Customer Sentiment Analysis in January
The Burkett Company is facing significant negative sentiment among its customers, primarily due to issues with professionalism, reliability, and overall quality of work. A recent review detailed a poor experience where the owner failed to complete necessary renovations, caused additional damage, and did not respond to requests for communication or refunds. The contractor's actions resulted in fina... Read more
The Burkett Company is facing significant negative sentiment among its customers, primarily due to issues with professionalism, reliability, and overall quality of work. A recent review detailed a poor experience where the owner failed to complete necessary renovations, caused additional damage, and did not respond to requests for communication or refunds. The contractor's actions resulted in financial loss for the customer and raised safety concerns, leading to feelings of frustration and mistrust. Read less
Overview of Company Customer Sentiment Analysis in January
The review of The Burkett Company highlights multiple areas of concern that contribute to an overwhelmingly negative perception. Customers have expressed dissatisfaction with the owner, Mike Burkett, citing a lack of professionalism, poor communication, and unfulfilled commitments. The initial deposit made by the customer, which amounted to $2,500, was not balanced with adequate service, as he was... Read more
The review of The Burkett Company highlights multiple areas of concern that contribute to an overwhelmingly negative perception. Customers have expressed dissatisfaction with the owner, Mike Burkett, citing a lack of professionalism, poor communication, and unfulfilled commitments. The initial deposit made by the customer, which amounted to $2,500, was not balanced with adequate service, as he was present for only a minimal amount of time and caused further complications that incurred extra costs. Safety issues also emerged as a critical point of contention, as the contractor left live electrical wires exposed and created plumbing problems that were not present before his involvement. These aspects raised substantial worries about the contractor Read less