RW Heating, Air, Plumbing & Electrical

The reviews for RW Heating, Air, Plumbing & Electrical reflect a significant level of dissatisfaction from customers regarding service quality, pricing, and communication. Many customers expressed feelings of being overcharged for services that they perceived as inadequate or unnecessary. Particularly concerning is the treatment of vulnerable populations, such as seniors, with accusations of takin... Read more

The reviews for RW Heating, Air, Plumbing & Electrical reflect a significant level of dissatisfaction from customers regarding service quality, pricing, and communication. Many customers expressed feelings of being overcharged for services that they perceived as inadequate or unnecessary. Particularly concerning is the treatment of vulnerable populations, such as seniors, with accusations of taking advantage of these individuals. Moreover, numerous reviews highlight a lack of professionalism from the staff, instances of rudeness, and miscommunication. Consequently, the overall sentiment leans heavily negative, indicating that customers have not only lost trust in the company but also strongly recommend against utilizing their services. In-depth sentiment analysis reveals common themes across the reviews:Overpricing and Transparency Issues: Multiple reviewers complained about exorbitant charges for basic services. Instances of customers being billed significantly more than the market rate for parts or labor were noted, with one customer reporting a nearly $1200 markup.Poor Customer Service: Many reviews document experiences with unprofessional and rude behavior from staff. Customers felt dismissed, and communication failures were frequent, often resulting in unresolved problems and further frustration.Incompetence and Unfulfilled Service Promises: Several customers reported technicians displaying a lack of knowledge about the job requirements or failing to complete tasks adequately. Complaints included technicians being unable to locate plumbing components, leading to further complications and unnecessary delays.Consultation and Evaluation Concerns: Several customers expressed regret for not obtaining written estimates or consulting other companies before proceeding with RW Heating. There seems to be a consensus on the importance of advocating for transparency and ensuring that written agreements are in place to avoid misleading charges.Negative Impact on Vulnerable Groups: There are significant concerns surrounding the company Read less