Above and Beyond Electric Company

The reviews for Above and Beyond Electric Company convey polarized perspectives among their customers. Many customers shared similar concerns regarding the pricing structure and communication practices, particularly in relation to obtaining estimates. A common grievance is the company's policy of charging an $89 fee for what is perceived as a vague and non-committal service call. Customers feel th... Read more

The reviews for Above and Beyond Electric Company convey polarized perspectives among their customers. Many customers shared similar concerns regarding the pricing structure and communication practices, particularly in relation to obtaining estimates. A common grievance is the company's policy of charging an $89 fee for what is perceived as a vague and non-committal service call. Customers feel that this approach lacks fairness and leads to feelings of being exploited, especially if they withdraw from proceeding with the service. Another shared observation is the communication barrier with some electricians, with a few customers recounting difficulties in understanding technicians due to heavy accents during discussions about project costs and details. This induced frustration and, in cases, contributed to misunderstandings and higher-than-expected charges. In contrast, a substantial number of reviews highlight positive interactions with specific personnel, like Zach, Luke, and Pam, which emphasized professionalism, politeness, and efficiency. Customers appreciated the quality of work provided, often mentioning that the electricians went above and beyond in addressing their needs. Positive reviews typically noted quick response times and clarity in additional services offered, leading to repeat business and strong recommendations for the company. The disparity in experiences suggests that while individual electricians and customer service representatives can provide excellent service, the company's policies regarding estimating and pricing structures have led to dissatisfaction for some customers. Overall, while the quality of service and expertise is generally lauded, the pricing approach may need reevaluation to align better with customer expectations and enhance overall sentiment. Read less