Waterbury Heating & Cooling

The reviews present a dual narrative surrounding Waterbury Heating & Cooling. On one hand, many customers praised the technicians for their courtesy and quick responses, which denotes a degree of reliability and professionalism in emergency situations. For instance, one customer highlighted the rapid return of water after a main valve failure, alongside positive remarks on how their technician too... Read more

The reviews present a dual narrative surrounding Waterbury Heating & Cooling. On one hand, many customers praised the technicians for their courtesy and quick responses, which denotes a degree of reliability and professionalism in emergency situations. For instance, one customer highlighted the rapid return of water after a main valve failure, alongside positive remarks on how their technician took care to protect the home during service. Similarly, another review emphasized the technician's diligence in explaining the furnace repair process, indicating a strong customer service component. Despite this, numerous reviews echo concerns about perceived high-pressure sales tactics and transparency issues. Customers noted instances where they felt pushed towards additional services they either did not want or did not need, leading to skepticism about the company's motives. One specific case illustrated a customer feeling taken advantage of during a stressful situation involving an aging furnace, resulting in an erosion of trust toward the business. The mention of the company Read less