Roger

The reviews indicate that customers generally have a favorable view of Roger's Plumbing & Heating, emphasizing several key aspects of their service. A common theme among the reviews is the high level of professionalism exhibited by the staff. Reviewers consistently praised how knowledgeable and helpful the team members were, making the process smoother for customers, as seen in the experiences sha... Read more

The reviews indicate that customers generally have a favorable view of Roger's Plumbing & Heating, emphasizing several key aspects of their service. A common theme among the reviews is the high level of professionalism exhibited by the staff. Reviewers consistently praised how knowledgeable and helpful the team members were, making the process smoother for customers, as seen in the experiences shared by both satisfied customers regarding installations and repairs. Communication appears to be another strength of the company; customers highlighted the proactivity of staff members, particularly mentioning Megan's constant updates and assistance. This commitment to customer service has fostered a sense of trust and reliability among users, encouraging repeat business. However, there are notable concerns regarding pricing transparency. One customer expressed frustration over a new hidden fee that was not disclosed prior to service. This issue suggests an area for improvement in communication regarding pricing policies. While most customers remained loyal and happy overall, clarity in pricing could ameliorate potential dissatisfaction in the future. Overall, while the feedback showcases strong appreciation for Roger's Plumbing & Heating's staff and service quality, emphasizing prompt problem resolution and expertise, addressing transparency in pricing would enhance their customer satisfaction further. Read less