Midwestern Mechanical

The primary sentiment expressed in the review is disappointment, stemming from multiple factors that reflect poorly on Midwestern Mechanical's service delivery. The customer initially pre-emptively identified the issue with their furnace and sought assistance, expecting a level of professionalism and transparency in service. However, the experience was marred by limited communication from the tech... Read more

The primary sentiment expressed in the review is disappointment, stemming from multiple factors that reflect poorly on Midwestern Mechanical's service delivery. The customer initially pre-emptively identified the issue with their furnace and sought assistance, expecting a level of professionalism and transparency in service. However, the experience was marred by limited communication from the technician, specifically regarding the cost of both parts and labor. Key grievances include:Poor Communication: The technician failed to provide a detailed quote or clarify the costs involved before proceeding with the service. This lack of upfront communication has led to the customer feeling blindsided by the final bill.Service Duration: The review criticizes the short amount of time the technician spent on-site, implying that quick visits do not equate to thorough service.Unexpected Charges: The customer felt that the final bill was disproportionately high compared to their expectations, particularly for labor, which adds to their frustration and feeling of being misled. In conclusion, the major takeaway from this review is a significant dissatisfaction with both communication and transparency in the service process, leading to a loss of trust in Midwestern Mechanical. The company may need to address these issues to improve customer satisfaction and retain clients in the future. Read less