Howe

The reviews present a nuanced picture of Howe's services, characterized by both commendations and significant criticisms. Positive sentiments are expressed primarily toward the professionalism and expertise of the technicians. Reviewers frequently mention timely responses, efficient problem-solving abilities, and the quality of service rendered. Specific individuals within the company, such as Mic... Read more

The reviews present a nuanced picture of Howe's services, characterized by both commendations and significant criticisms. Positive sentiments are expressed primarily toward the professionalism and expertise of the technicians. Reviewers frequently mention timely responses, efficient problem-solving abilities, and the quality of service rendered. Specific individuals within the company, such as Micah and Jarod, are highlighted for their outstanding service, suggesting that personal interactions significantly enhance customer satisfaction. Conversely, there is a recurrent theme of dissatisfaction in relation to pricing and service delays. Several clients reported instances where initial quotes were significantly lower than final bills, leading to feelings of being overcharged or misled. This sentiment is exacerbated by complaints about poor communication and follow-through when problems arise, notably in complex service jobs. Time taken to complete jobs was criticized, with accounts of technicians seeming inefficient and extending the duration unnecessarily. Moreover, delays in parts delivery and inadequate resolution of initial service calls appear to contribute to customer frustration, particularly when compounded by additional follow-up visits being required to rectify prior work. This indicates a need for Howe to improve in both operational efficiency and customer service communication to mitigate these criticisms. In summary, while Howe demonstrates strong capabilities in customer service and technical knowledge, there are glaring areas for improvement in pricing transparency, operational efficiency, and customer communication that need to be addressed to enhance overall client satisfaction. Read less