Hander, Inc. Plumbing &Heating

The positive feedback predominantly focuses on the responsiveness and efficiency of technicians, with customers reporting that Hander addressed urgent plumbing issues swiftly. Reviews praised the staff members, particularly mentioning their courteous demeanor and ability to perform repairs effectively. For instance, one reviewer noted how Hander intervened quickly to resolve a sump pump failure, p... Read more

The positive feedback predominantly focuses on the responsiveness and efficiency of technicians, with customers reporting that Hander addressed urgent plumbing issues swiftly. Reviews praised the staff members, particularly mentioning their courteous demeanor and ability to perform repairs effectively. For instance, one reviewer noted how Hander intervened quickly to resolve a sump pump failure, preventing extensive damage to their property. On the downside, dissatisfaction surrounds the company's billing practices and customer service. A reviewer expressed frustration over being charged for travel time when it seemed that proper preparation could have mitigated such costs. This sentiment echoed in other reviews, where individuals felt that they were charged for excessive labor due to miscommunication about the nature of repairs needed. Furthermore, there were complaints regarding the cleanliness of the work area after repairs were completed, which left customers feeling undervalued and questioning the professionalism of the service. Overall, the reviews suggest that while Hander, Inc. offers quick and effective repairs for plumbing emergencies, their transparency regarding costs and communication could significantly improve customer satisfaction. Read less