Frisbees Plumbing, Heating, Air Conditioning & Electrical

The recent reviews of Frisbees Plumbing, Heating, Air Conditioning & Electrical provide a comprehensive view of customer experiences, reflecting a wide range of sentiments. The positive feedback primarily focuses on the following themes:Quick Response and Availability: Several customers praised the company for its ability to respond quickly, particularly in emergency situations. This aspect appear... Read more

The recent reviews of Frisbees Plumbing, Heating, Air Conditioning & Electrical provide a comprehensive view of customer experiences, reflecting a wide range of sentiments. The positive feedback primarily focuses on the following themes:Quick Response and Availability: Several customers praised the company for its ability to respond quickly, particularly in emergency situations. This aspect appears to be a standout feature for the business, and it highlights the company's readiness to serve customers' urgent needs.Knowledgeable Staff: Customers have recognized the expertise of staff in the parts department, expressing gratitude for the assistance provided in sourcing parts and offering advice, especially related to HVAC systems. However, the negative sentiments are prevalent and stem from several recurring issues:High Costs and Pricing Transparency: Many reviewers were taken aback by the high rates charged for service calls and labor. Statements about billing practices were particularly alarming to customers, who noted being charged for unexpected service fees without being informed upfront. This led to sentiments of being "overcharged" or facing "hidden fees," contributing to a feeling of distrust.Poor Communication and Follow-through: Numerous complaints suggest serious flaws in communication between the office and field technicians. This includes no-shows for scheduled appointments, technicians being unprepared or requiring multiple trips back to base for parts, and insufficient follow-up on service requests. Customers expressed frustration over having to make repeated calls to chase down updates or service confirmations.Quality of Service: A significant number of reviewers reported dissatisfaction with the actual quality of service provided. This includes subpar installation work, technicians requiring extra time to diagnose problems unnecessarily, and unclear or contradictory information provided by company representatives regarding repairs.Lack of Customer Care: Several reviews indicated a perception of inadequate customer support, where customers felt their grievances were dismissed or not adequately addressed. Some termed the experiences as a lack of respect for their time and money.Safety Concerns: A particularly alarming review highlighted a serious safety concern involving a driver from the company who displayed reckless behavior. This incident has the potential to affect the company's public image and customer trust. Overall, while there are instances of positive experiences with Frisbees, the overwhelming trend leans toward customer dissatisfaction due to high costs, ineffective communication, and inadequate service quality. This combination may lead loyal customers to consider seeking services elsewhere, marking a potentially significant turn in the company's reputation if not addressed. Read less