Plumbing Design & Installation

The review highlights several key issues faced by the customer with Plumbing Design & Installation. First, the punctuality of the service technician, Tim, was positively noted as he arrived on time and started the job promptly. However, this positive aspect is overshadowed by several critical drawbacks. The reviewer expressed dissatisfaction with the communication and transparency of the bidding p... Read more

The review highlights several key issues faced by the customer with Plumbing Design & Installation. First, the punctuality of the service technician, Tim, was positively noted as he arrived on time and started the job promptly. However, this positive aspect is overshadowed by several critical drawbacks. The reviewer expressed dissatisfaction with the communication and transparency of the bidding process, where an error occurred that was attributed to a secretary rather than taking responsibility. This reflected poorly on the company's professionalism and accountability. Further concerns included the lack of attention to site cleanliness, with garbage left behind after the job, indicating a deficiency in their post-service procedures. Aesthetic quality of the visible work was also criticized, suggesting that the craftsmanship did not meet the expected standards for the fees charged. While the reviewer acknowledged that the functionality of the work remains to be seen, the overall sentiment leans towards disappointment, with an emphasis on the disparity between high prices and perceived lower quality service. In summary, while the company may have the capability to perform necessary plumbing installations, the delivery of service and attention to detail appears to be inconsistent, leading to a negative overall impression among recent customers. Read less