Baker’s Residential Experts

Baker's Residential Experts receives genuinely strong praise from several customers for professionalism, responsiveness, and technical skill — particularly from technicians Stewart and Franklin. However, two serious negative reviews significantly drag down the scores: one customer was left waiting two hours with no communication for a plumbing appointment, and another describes a deeply troublin... Read more

Baker's Residential Experts receives genuinely strong praise from several customers for professionalism, responsiveness, and technical skill — particularly from technicians Stewart and Franklin. However, two serious negative reviews significantly drag down the scores: one customer was left waiting two hours with no communication for a plumbing appointment, and another describes a deeply troubling situation involving alleged double-billing and months of complete non-responsiveness. The project completion dimension is notably penalized because the double-billing review describes a failure of follow-through and ethical conduct, and the HVAC installation review notes it took multiple trips to resolve a post-installation noise issue. Pricing scores moderately well, with multiple reviewers noting competitive quotes and no excessive charges, though the double-billing allegation introduces serious concern. Overall, the business shows real capability but has documented, specific failures in accountability and communication that cannot be ignored. Read less