Stockman Plumbing Services

Upon analyzing the reviews, it is evident that Stockman Plumbing Services has received a blend of positive and negative feedback from its customers in the past month. Positive sentiments stem from customers who experienced quality workmanship and appreciated the professionalism and friendliness of the plumber. One reviewer noted that "Shawn is THE plumber," emphasizing his punctuality, ability t... Read more

Upon analyzing the reviews, it is evident that Stockman Plumbing Services has received a blend of positive and negative feedback from its customers in the past month. Positive sentiments stem from customers who experienced quality workmanship and appreciated the professionalism and friendliness of the plumber. One reviewer noted that "Shawn is THE plumber," emphasizing his punctuality, ability to explain the work, and follow-up service, portraying him as a knowledgeable and reliable service provider. Such feedback reflects a strong satisfaction with the technical skills and customer interaction of certain employees. However, contrasting this are numerous complaints regarding cost. Several reviewers felt that the company charged excessively for parts and labor. One individual stated they were charged $90 for parts that could have been purchased for $30 at a retail store, which led to feelings of being "ripped off." Additionally, comments about communication were pointed out, with one customer noting unfriendly service and a lack of transparency regarding pricing. The complaint about being dismissed with a response of "lose my number" indicates a significant issue with post-service customer interaction. Moreover, the variation in experiences suggests inconsistency in service delivery within the company. While some customers received exemplary service, others felt misled and undervalued. This disparity could impact potential clients' perceptions of Stockman Plumbing Services, as those who prioritize fair pricing and customer service may be discouraged by the reviews highlighting high markups and lack of courtesy. Overall, while Stockman Plumbing Services has the potential to deliver exceptional plumbing work, they need to address concerns related to their pricing strategies and improve their customer service communication to build a more consistent and positive reputation among all customers. Read less