Mike Varner Plumbing

The review set is small (7 reviews) and spans nearly a decade, making trend analysis difficult. Professionalism is significantly dragged down by two serious negative incidents: a no-show with no follow-up communication (2021) and an owner who was reportedly rude and hung up on a customer (2016). These are offset by several older positive reviews praising punctuality and attentiveness, but the nega... Read more

The review set is small (7 reviews) and spans nearly a decade, making trend analysis difficult. Professionalism is significantly dragged down by two serious negative incidents: a no-show with no follow-up communication (2021) and an owner who was reportedly rude and hung up on a customer (2016). These are offset by several older positive reviews praising punctuality and attentiveness, but the negatives are severe enough to suppress the score meaningfully. Project completion is similarly mixed — the 2021 review describes an abandoned job with no callback, while older reviews describe work completed on time and to specification. Experience scores moderately well based on the detailed 2020 review praising Mike Varner's problem-solving skills, though this is balanced against the 2016 incident where a 5-minute inspection led to a disputed and uncommunicated service charge. Pricing receives a middling score due to one reviewer finding the $168 charge high for minimal parts, and another being billed $95 without prior disclosure. Read less