Boiling Springs Heating & Air

The overwhelming majority of reviews describe severe, repeated failures across every dimension. Project completion is the most critically damaged dimension, with 13 of 14 reviews describing abandoned work, incorrect installations, missing parts, broken promises on return visits, and jobs left in dangerous states such as open gas lines. Professionalism scores are devastated by consistent reports of... Read more

The overwhelming majority of reviews describe severe, repeated failures across every dimension. Project completion is the most critically damaged dimension, with 13 of 14 reviews describing abandoned work, incorrect installations, missing parts, broken promises on return visits, and jobs left in dangerous states such as open gas lines. Professionalism scores are devastated by consistent reports of unresponsive staff, condescending customer service representatives, owners sending hostile emails, technicians arriving late or not at all, and blocking customer phone numbers. Experience scores reflect multiple accounts of incorrect diagnoses, improperly leveled units, unchecked refrigerant levels, dirty refrigerant lines, and failed installations that caused water and structural damage. Pricing concerns include allegations of fraudulent upselling of unnecessary units and components, hidden charges, and failure to honor warranty commitments despite collecting payment. Only three 5-star reviews exist, all from a narrow window in early 2020, which partially offset the score but carry minimal weight against the volume and severity of negative evidence. Read less